NAYBA Impact Audit

Thank you so much for taking part in the NAYBA Impact Audit.

With your help, we can quantify the collective social impact of the faith community in your region and provide grassroots evidence that ‘faith is a force for good’.

This page should give you all the information you need to successfully complete the audit survey. Once you're ready to begin, please click on the survey link sent to you by email.

The main part of the survey invites you to detail the services your organisation has provided for people in need in the wider community (or a particular group in the community) over the last 12 months.

You can report on up to five (5) types of community service by selecting from the following list:

  • Accommodation
  • Aged care services
  • Chaplaincy services
  • Children or youth
  • Community connection
  • Counselling services
  • Disability support services
  • Disaster relief
  • Education
  • Enterprise
  • Family services
  • Food & material assistance
  • Financial services
  • Health & wellbeing
  • Migrant support
  • Unemployment support
  • Visiting services
  • Other

For each service type you select, you will be asked to provide information about:

  • the main social issue(s) you are seeking to address;
  • the local government area(s) in which you have provided this service;
  • how often you provided this service over the past 12 months;
  • the beneficiaries of the service (average number on each occasion, total number in the past year); and
  • the resources you have dedicated to this service (number of staff/volunteers, staff/volunteer hours, value of other resources).

For more information on how to complete the survey, please see the below instructional video:

Also below is a list of frequently asked questions regarding the audit process. If you have further questions or need help, please contact

Who is NAYBA?

NAYBA (pronounced "neighbour") is inspired by the words of Jesus, who told us all to "love our neighbour". We exist to help churches better serve those in need and transform their neighbourhoods. You can find out more at

Is the Impact Audit for all faiths?

Though NAYBA is a Christian organisation, the Impact Audit is intentionally inclusive of all faiths. We believe the desire to love and serve others is something we all share. The audit provides an opportunity to celebrate what we are already doing and identify what we might do better in the future.

Who should complete the audit survey?

The survey is to be completed by faith leaders on behalf of their organisation.

If you've received an email about the audit, you are likely the senior leader for your organisation. If there is another member of your team who is better placed to complete the survey (e.g. someone who oversees your community engagement work), please feel free to forward them the email with the survey link.

Where your organisation has multiple locations across the region and/or a separate community care arm, an email should have been sent to all relevant leaders. In this case, we ask that you kindly coordinate with these leaders to clarify who will be submitting surveys and limit any overlap of the community services being reported.

How long does the survey take?

Approximately 15 minutes, plus any time required to gather the data about your most significant community services over the past year. For more information on the key questions included the survey, please see the top of this page.

Will anyone see my answers to the survey?

Rest assured that all personal information provided in the survey will be kept strictly confidential. A link to our detailed privacy consent agreement is included in the survey.

Data on the services provided by your organisation will be combined with that of the broader faith community in the region. While the final report will feature some case studies, the key findings will not specify the contribution of any particular organisation or faith tradition.

With your permission, we may include basic information about your community service(s) in a public directory for the benefit of those in need. The directory would not contain personal information about you, nor any sensitive information about staff/volunteers or financial resources.

Does it cost anything to participate?

No. If you are reading this, then all costs associated with the audit for your region have already been covered. The greatest contribution you can make now is simply to complete the audit survey on behalf of your organisation.

What are the benefits of being part of this audit?

The NAYBA Impact Audit has three main objectives:

1. To build unity among the faith community, as we celebrate our collective strengths and recognise our shared desired to better serve those in need;

2. To open doors to government, business and other sectors by putting verified numbers and financial value to our community service efforts; and

3. To strengthen our witness by spreading the good news about what people of faith are doing in the wider community.

Some of the positive results from previous Australian audits have included:

the breakdown of barriers and building of relationships between denominations/faith groups;

the creation of new networks of faith leaders, who are united around a vision for their region;

the identification of social issues not being addressed, as well as opportunities for greater collaboration; and

strengthened connections with council/government that have opened prospects for significant funding.

As well as ongoing programs, we also run a large one-day event. How do I include this in my survey?

If one of your most significant types of community service is a single event, then it should certainly be included in your survey response.

In this case, select the service type that most closely aligns with the event (e.g. "Community connection") and, for the question on "Frequency", select "Once a year". For a single event, the "average number of beneficiaries on each occasion you provided this service" and the "total number of beneficiaries during the last 12 months" will be the same.

Can I start the survey and then complete it at a later time?

Yes, so long as you leave the survey link open in your internet browser. You can also navigate back and forward using the "Previous" and "Next" buttons at the bottom of each page if you need to change or review any of your answers.

What if I can't submit the survey by the due date?

If you are experiencing any challenges with completing the survey or think you may struggle to get it done by the deadline, please email and we will assist you in whatever way we can.

What happens next?

The results of the survey will be used to create a detailed report that will tell the story – in numbers, words, and images – of the work of the faith community to serve those in need. (To see an example report from a recent audit conducted on the Gold Coast, click here.)

All those who complete the survey will receive a copy of the final report as well as a personal invitation to attend the public launch of the report.